Late Superior Work Usually Trumps On-Time Subpar Work

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Today’s Pillar: Navigate the Gray

Is On-Time Subpar Work Preferred to Late Superior Work?

In the business world, companies of all sizes must make difficult split-second decisions impacting stakeholders at all levels. Both engaged in client-facing roles, Jake and I frequently share experiences to stay current with developments in our respective industries. This practice provides peer-to-peer mentoring and a platform to discuss what-if scenarios as we build our business. On one particular evening, Jake and I discussed a fictional scenario. Below, I will share that scenario and the approach Jake and I would take if faced with a similar challenge.

Imagine it is a Monday morning, and you have just left your manager's office. You are upset and anxious. The consulting project you have dedicated the past few weeks to has encountered a significant issue. You believe the originally agreed-upon deliverable date is unattainable. Expressing these concerns to your manager, they claim there is no room for flexibility. They stress the importance of adhering to the original timeline, even if it compromises the quality of the final product. Faced with this situation, you weigh two options:

• Option One — delivering subpar work on time

• Option Two — delivering superior work two days behind schedule

Which should you choose?

Our Answer: Option Two Typically Wins

The adage "honesty is the best policy" carries substantial weight, particularly when faced with unforeseen challenges. Option Two aligns with this principle. Transparency cultivates trust. All clients value honesty and open communication. By notifying them of the challenges and proposing a slightly delayed delivery, you demonstrate integrity and a commitment to superior work. Trust is delicate, and its preservation nurtures partnerships capable of withstanding the occasional setback.

Prioritizing superior work over immediate deadlines demonstrates a dedication to excellence. Clients appreciate partners who deliver a product that aligns with their standards, even if it means a reasonable delay. Consistently providing superior work contributes to the company's reputation, positioning it as a reliable and trustworthy partner.

The long-term advantages of choosing Option Two outweigh the short-term inconveniences. While a delayed delivery may cause temporary emotions, it is likely to be forgiven and forgotten (possibly even praised) if the final product meets or exceeds expectations. In contrast, delivering poor quality work on time can lead to doubt, potentially jeopardizing future collaborations.

Jake and I strongly feel that, when faced with the options outlined above, Option Two is typically the best choice. It upholds the values of transparency and a commitment to excellence while also contributing to the maintenance of enduring client relationships. In the ever-changing business landscape, choosing the path of integrity and quality is the best investment in the company's and the client’s long-term growth and success.

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